(901-0101) USA Chrysler Jeep - 02/01/07 7:47:19 PM Return on Investment Summary Report for 01/01/06 - 01/31/07 151 Appointment Reminders MMYY Jan06 Feb06 Mar06 Apr06 May06 Jun06 Jul06 Aug06 Sep06 Nov06 Dec06 Jan07 Totals ----------------------------------------------------------------------------------------------------- Calls 442 337 481 447 305 388 588 744 351 360 575 488 5506 Customers 190 153 287 323 168 247 416 559 275 270 448 301 RO's 208 153 228 99 65 179 286 211 250 154 181 103 2117 Total$ 46,356 36,103 61,162 25,547 18,961 30,050 65,435 46,663 55,046 36,738 34,672 27,868 484,602 ROI% 109 100 79 31 39 72 69 38 91 57 40 34 171 Appointment NoShows MMYY Jan06 Feb06 Mar06 Apr06 May06 Jun06 Jul06 Aug06 Sep06 Nov06 Dec06 Jan07 Totals ----------------------------------------------------------------------------------------------------- Calls 82 62 92 89 72 102 95 159 64 53 87 84 1041 Customers 49 39 76 84 56 86 86 139 60 46 77 69 RO's 12 5 12 6 4 10 5 2 6 1 1 6 70 Total$ 5,335 2,472 4,125 1,032 196 1,569 3,339 838 377 77 281 2,116 21,756 ROI% 24 13 16 7 7 12 6 1 10 2 1 9 211 Parts Arrived MMYY Jan06 Feb06 Mar06 Apr06 May06 Jun06 Jul06 Aug06 Sep06 Nov06 Dec06 Jan07 Totals ----------------------------------------------------------------------------------------------------- Calls 183 135 194 196 84 137 208 231 155 128 100 154 1905 Customers 38 23 55 69 28 32 57 78 50 50 45 42 RO's 13 21 21 6 4 18 26 13 23 13 7 17 182 Total$ 3,799 3,971 6,027 7,412 979 6,503 7,713 1,486 5,708 5,062 2,603 3,418 54,680 ROI% 34 91 38 9 14 56 46 17 46 26 16 40 601 Due For Service (3m) MMYY Jan06 Feb06 Mar06 Apr06 May06 Jun06 Jul06 Aug06 Sep06 Nov06 Dec06 Jan07 Totals ----------------------------------------------------------------------------------------------------- Calls 1748 2161 3003 2584 1751 4563 5588 5138 3520 1607 3223 2951 37837 Customers 348 213 842 1027 400 1601 2815 2130 1909 1034 1144 962 RO's 127 124 202 78 77 138 420 265 322 37 165 134 2089 Total$ 21,820 22,897 48,948 16,755 13,892 11,138 44,793 38,757 54,564 6,713 19,411 20,213 319,900 ROI% 36 58 24 8 19 9 15 12 17 4 14 14 621 Due For Service (6m) MMYY Jan06 Feb06 Mar06 Apr06 May06 Jun06 Jul06 Aug06 Sep06 Nov06 Dec06 Jan07 Totals ----------------------------------------------------------------------------------------------------- Calls 1268 1350 1550 1699 1027 35 950 784 323 1103 1828 1670 13587 Customers 424 217 656 960 402 28 812 550 293 678 719 653 RO's 51 87 69 31 32 2 21 36 19 15 53 31 447 Total$ 9,038 18,927 15,627 7,916 11,521 556 1,727 5,441 3,775 2,785 8,701 7,733 93,747 ROI% 12 40 11 3 8 7 3 7 6 2 7 5 641 Due For Service (9m) MMYY Jan06 Feb06 Mar06 Apr06 May06 Nov06 Dec06 Jan07 Totals ------------------------------------------------------------------------- Calls 841 674 1321 1100 790 886 1517 1304 8433 Customers 327 173 675 779 294 581 561 525 RO's 32 26 29 7 13 10 32 18 167 Total$ 7,652 9,298 8,004 1,103 4,567 393 6,337 1,645 38,999 ROI% 10 15 4 1 4 2 6 3 661 Due For Service (12m) MMYY Jan06 Feb06 Mar06 Apr06 May06 Nov06 Dec06 Jan07 Totals ------------------------------------------------------------------------- Calls 782 329 745 566 433 687 1109 1141 5792 Customers 348 145 590 436 290 439 500 550 RO's 17 21 13 4 8 7 29 15 114 Total$ 6,478 5,309 8,950 10,887 1,403 467 5,027 1,413 39,936 ROI% 5 14 2 1 3 2 6 3 681 Due For Service (15m) MMYY Jan06 Feb06 Mar06 Apr06 Nov06 Dec06 Jan07 Totals ------------------------------------------------------------------ Calls 721 224 61 0 594 752 1027 3379 Customers 314 145 61 1 399 372 601 RO's 18 20 0 1 2 13 8 62 Total$ 4,142 3,372 0 372 723 3,728 1,713 14,051 ROI% 6 14 0 100 1 3 1 .end